One of the overriding memories I have of INSET training in schools is how disempowered it made me feel. Much time was spent making us deeply aware of the unpromising and unsupportive backgrounds that some of our students hailed from. I remember being profoundly affected by being told that – for some children – their form tutor may be the first adult who has spoken to them that morning: their parent(s) may be out, or may not have surfaced from their bed. I never forgot that, but I also felt totally ill-equipped in how I should therefore handle such an interaction. Besides from bearing the depressing truth in mind, what was the best way for me to do my job? I was never entirely sure.
Safeguarding training is a cornerstone of educational practice. It is essential that all adults working with children are alert to the kinds of circumstances in which vulnerable young people may find themselves. Training should pull no punches about the nature, likelihood and shocking frequency of abuse and neglect. It is also crucial, however, that such training is empowering: that it makes the adults involved feel like they understand what they can and cannot do, and equips them with the skills and knowledge to take action when warranted. Otherwise, the training is nothing more than useless hand-wringing and serves no purpose for those at risk, who are the ones that matter. When it came to intervention or raising the alarm, I felt very well-prepared: I knew what the right channels were, I knew how to follow up and I felt able to act. What I did not feel so equipped to deal with was the daily reality of interacting with so many young people, whose background worked against them, whose circumstances were less than ideal. How was I supposed to handle them in the classroom? What strategies were most appropriate to provide the right environment for them? What could I actually do?
All teachers are painfully aware that a significant number of their students face undeniable challenges in their personal lives. These challenges are ongoing and cannot be magically resolved – certainly not by their classroom teachers. It is in the handling of such troubled and often challenging students that so many teachers find themselves bereft of the tools that they need to do their job. The training they are given – in my experience – does nothing to mitigate against this, indeed, in many cases, it makes the situation worse. If all training consists of is a relentless diatribe, detailing the awful circumstances in which some of our students are living, teachers can find themselves quite literally paralysed by empathy.
Empathy is one of the cornerstones of emotional intelligence. The ability to comprehend the feelings and experiences of others helps us to envisage what it’s like to walk in their shoes and pretty much defines humanity: theory of mind – the cognitive ability to understand that others have thoughts, feelings, and intentions that are different from our own – is one of the things that defines us as a species. Empathy allows us to understand and share the feelings of others, and it forms the bedrock of human interaction. But in the relationship between a teacher and student, unmitigated empathy can completely derail us. When adults find themselves overwhelmed by the thought of a child’s situation at home, it can hinder their ability to establish necessary boundaries and provide the education that such students desperately need and deserve.
When empathy becomes overwhelming, adults may find themselves hesitant to enforce rules, set limits, or assert appropriate authority. This phenomenon, when an adult is paralysed by empathy, arises from a deep and genuine concern about causing emotional distress or perceived harm to the child. While well-intentioned, such an over-empathetic approach deprives children of the boundaries they need. Authority does not have to imply dominance or control: authority is not authoritarianism, but rather the caring, conscious exercise of our responsibility to nurture and protect those in our care. Establishing clear boundaries in schools helps children to understand expectations, learn self-discipline, and develop resilience when managing their challenges. Children thrive in environments where there is a balance between empathy and appropriate boundaries, and those boundaries are even more important when they are lacking at home. In our bid to empathise with the most vulnerable students in our care, we unwittingly compound their neglect.
Empathy is crucial in understanding children’s emotions. It enables adults to respond sensitively and to offer support during times of distress. But our role as educators is to equip children with the skills and confidence to navigate the world autonomously, within safe parameters. Such empowerment begins with adults who confidently assert their authority when necessary, guiding children towards responsible decision-making, and fostering resilience in the face of challenges. Boundaries provide a framework, within which children can explore their world safely and confidently. They offer a sense of security and predictability, essential for emotional stability and growth. When adults prioritise empathy to the extent that boundaries become blurred or non-existent, children may struggle with understanding limits, managing impulses, or respecting others’ needs. The results of such a failure are there for everyone to see.
